Frequently Asked Questions

What do I have to do to get ready for my cleaning service?

We typically ask you to remove breakables from any furniture we will be moving, turn on ceiling fans and open windows (weather permitting) to encourage fast dry times and pick up any small items off the floor to allow us access to clean.

How soon can I walk on my carpet?

Keep pets, children and regular traffic off the carpet for a couple of hours. You may use the carpet lightly immediately after cleaning by wearing the "booties" we provide, or socks or house slippers. Wait 24 hours before removing Styrofoam blocks and plastic tabs that are put in place to protect the furniture and carpet. Some carpets may still feel slightly damp for up to 18 hours depending on the carpet fiber type and soiling condition. This is normal and will not cause any problems.

NOTE: Carpet protector is strongly recommended as it can prevent many permanent stains, assist in resisting traffic area damage and make future cleaning more effective. Regular foot traffic removes much of the factory protection from your carpet, leaving your carpet unprotected which could allow permanent stains, premature wear and cause a lower appearance level. Ask about carpet protector.

How long will it take my carpet to dry?

After Beyond Cleans deep clean service carpets are left just slightly damp tot the touch. Most carpets usually dry in a few hours. However if any areas required additional cleaning, preconditioning or the application of carpet protector it may take a little longer.

Do you move the furniture?

Our regular pricing includes moving up to six pieces of furniture like most sofas, chairs, end tables, and other light items of furniture. Beds, dressers and heavier pieces are left in place. Homeowner must remove all electronic items and breakables from any item of furniture that you would like us to move.

Can you get out ….?

With the experience and expertise our company has, we are known for being able to get out difficult spots. If a spot is removable, we have what it takes to get it out. Our truck is stocked with many specialty spotting agents. However, please understand that there are some things that can cause a permanent stain. They include, but are not limited to things with dyes, like red, yellow, blues or greens, pet vomit/urine damage, or use of bleach. Grocery store spot removers can set a stain … don’t use to be safe.

Do you clean ….?

Berber - Absolutely. Berber is a weave, not a particular type of fabric. Berber is simply a type of loop construction that may come in olefin, nylon, wool, or a blend. Berber requires a more thorough cleaning than other carpets because the "flushing" action needs to take place to get under, around, and through the loops. Other companies that are not as thorough as we are have a lot of problems with Berber because they leave soil behind that "wicks" back to the service. Wool - Yes, we have special products that we use for wool.. We use lower pressure, lower temperature & take special drying precautions for cleaning wool.

What do I do after my carpeting has been cleaned?

Immediately after cleaning: Floors can be slippery. Be careful when walking from the carpet to a hard surface until the carpeting is thoroughly dry. Remove any blocks or tabs after 24 hours. Vacuum carpet anytime after a 24 hour period.

Maintaining your carpet

Vacuum your carpet often, at least once or twice a week is recommended. If you have pets or a lot of foot traffic vacuum more often. Dry soils are extremely abrasive and can easily damage carpet fibers as you walk back and forth on it. Remove any spills or spots immediately. Red wine, red beverages, urine, blood etc. can cause a permanent stain if not treated immediately. Never scrub your carpet with a brush, use a white terry cloth rag to blot the stain up and rinse thoroughly. Do not use store bought cleaning chemicals as they can damage your carpet. Call our office for specific advice on spill removal or visit our spot removal page.

Should a commercial business clean their carpet, tile and grout on a regular schedule?

Yes, Appearance is Important! Take a moment to look at your floors. Look at the entryway, the hallways, the reception area, the employee lounge, around desks. What kind of impression is your carpet and/or tile & grout making? Appearance is Important! Leaving soils in your carpeting and having employees and clients walking on it is like using sandpaper on it, causing it to wear rapidly and look worn out and uncared for. Clients notice details like this. Shoes + dirt and grit in your carpet = premature wear

IS THE LOWEST PRICED COMPANY THE ONE YOU SHOULD HIRE?

Generally not. The old adage of “you get what you pay for” is true with carpet cleaning also. You simply cannot do a thorough, deep residue free clean for $79 whole house (or similar cheap offer). This does not allow for decent wages, quality cleaning solutions or maintained and effective equipment.

Beyond Clean strives to provide a thorough, deep clean with quality ingredients (personnel, cleaning solutions, knowledge and equipment). We are dedicated to providing friendly service, building relationships with our clients and providing a narrow arrival time window.

Other cleaners may offer a low price but it may not include everything or be for the services that you want performed. Before you select a carpet cleaner, decide what you want to accomplish. If you want the cleaner to remove only some of the dirt, you can choose from hundreds of cleaners that use small shampoo machines, poorly maintained truck-mounted units or other cleaning methods. On the other hand, if you want your carpet thoroughly cleaned, and left residue free, then you need to hire a company that uses a well maintained equipment, quality cleaning products and stays in touch with the industry changes through continuing education. This is the only way to assure that you are receiving the maximum removal of your soils, bacteria and ensure your carpet remains healthy for your family.